Last updated: July 24, 2025

Welcome to Snugroo (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1.  Information we collect & why

• Account data – email address, Google/Apple UID, display name

   - Used to create, secure and sync your account across devices
   - Legal basis: contractual necessity

• Subscription & payments – Google Play / App Store purchase tokens, plan tier, renewal dates

   - Verified through RevenueCat so we can unlock Reader, Listener or Unlimited access
   - Legal basis: contractual necessity

• Usage & content – number of stories generated, audio stories played, bonus credits used

   - Enforce monthly caps and improve content recommendations
   - Legal basis: legitimate interest

• Referral programme – your personal referral code plus the IDs of friends who sign up

   - Award bonus audio credits to you and your friend
   - Legal basis: contractual necessity

• Device & diagnostics – device model, OS version, language, anonymised crash logs

   - Debugging and performance monitoring (Firebase Crashlytics)
   - Legal basis: legitimate interest

• Microphone access – optional voice input recorded on-device (not stored on our servers)

   - Enables bedtime-story narration feature
- Legal basis: consent (Android “RECORD_AUDIO” permission)

We do not knowingly collect data from children under [13/16] without parental consent, in line with COPPA/GDPR-K.

2.  Third-party services we use

• Firebase Authentication & Firestore – account login, cloud sync
   https://firebase.google.com/support/privacy

• RevenueCat – subscription validation, billing analytics
   https://www.revenuecat.com/privacy

• Firebase Crashlytics & Analytics – crash reports, anonymised usage metrics
   (see Firebase privacy link above)

These providers process data only on our instructions and under strict data-processing agreements.

3.  How we share data

We never sell your personal data. We share it only:

• With service providers listed above, under data-processing agreements.

• If required by law or to protect legal rights.

• In a business transfer (e.g., merger); you’ll be notified.

4.  International transfers

Servers are currently located in [region e.g., United States]. Data may be transferred and processed outside your country. We rely on [Standard Contractual Clauses / adequacy decisions] for GDPR compliance.

5.  Your rights

Depending on your location, you can:

• Access or correct personal data.

• Delete your account (“Delete account” inside app Settings).

• Object to or restrict certain processing.

• Withdraw consent to microphone access in device settings.

• Lodge a complaint with a Data Protection Authority.

Contact us at [privacy@snugroo.app] to exercise these rights.

6.  Data retention

We keep account data while your account is active and for up to [X years] after closure for legal / accounting obligations. Aggregated analytics remain but are no longer linked to you.

7.  Security

We apply HTTPS, encryption at rest (Firestore), and principle-of-least-privilege access controls. No method is 100 % secure, but we strive to protect your data.

8.  Changes to this policy

We may update this policy. We’ll post the new version here and notify you via email or in-app if changes are material.

9.  Contact us

Fabler LLC
Palo Alto CA 94306

Email: privacy@snugroo.app